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This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-4317 Report about the busiest times of day for inbound calls.
For staffing purposes, I am trying to quickly look over a range of dates to find out what the busiest call times are in a 24 hour period. Do I need more staff at 9am or 4pm? I realize i can see a range of dates in a linear fashion, but that does not alow me to stack the data to get this info at a glance. It also doesn't let view it in an hourly breakdown any more than 30 days total. This would be a HUGE time saver vs. analysing each individual day. Many thanks!
This is functionality that exists in our Contact Center product. You can learn more here: https://www.ringcentral.com/contact-center/overview.html