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Status Under review
Created by Four Points Admin
Created on Dec 16, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-4317 Report about the busiest times of day for inbound calls.

Overlay Call Data From a Range of Dates To Show Busiest Call Times of Day Merged

For staffing purposes, I am trying to quickly look over a range of dates to find out what the busiest call times are in a 24 hour period. Do I need more staff at 9am or 4pm? I realize i can see a range of dates in a linear fashion, but that does not alow me to stack the data to get this info at a glance. It also doesn't let view it in an hourly breakdown any more than 30 days total. This would be a HUGE time saver vs. analysing each individual day. Many thanks!