This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1330 Access to everyone's voicemails by clicking on there extension without a password as Super admin!.
An admin should be able to assist with anything without asking the users password. An admin should be able to login to their user account from the admin portal as if the user is the one logged on. This is security bridge asking users for their password and OTP when we try to help assist them with concerns.