RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-4057 Clicking Ignore Call or Declining the call does not stop ringing other assigned devices.
Need to separate "Desktop app" from "mobile app" in Call Handling, also un-anchor these options Merged
Currently Option #1 under Call Handling is "Desktop and mobile apps." I have two issues with this:
It combines two different devices.
It is "anchored" as Option 1 and cannot be moved down.
More details:
I want to be able to have different settings for Desktop app vs. mobile app. I don't like having these two combined with no way to separate them.
Most of our users operate in an "old school" way: they have a desk telephone. It's where they want to answer the phone. We don't typically have our PCs set up for using them as telephones (i.e. using the Desktop app), so ringing there is no good.... the popups just get in the way.
My desired functionality is this:
I want my desk phone to ring 4 times. If I haven't answered by the 4th ring then ring a few times on the mobile phone's app. After that the call should go to voicemail. At NO TIME do I want it to "ring" on my computer (i.e. my Desktop app).
I don't think I have any way to configure my incoming call settings this way currently.
This is similar to CUSTCOM-I-1210, but I had trouble commenting on that item.
3
MERGED
Yes, please! I run into this often myself, I take calls on my mobile app but am frequently logged in on the desktop for various reasons. Getting the calls to the desktop is very disruptive to my workflow. Of course I can do something like having the calls ring my cell directly instead of ringing to the app in order to get around this annoyance, but it would be much better if the apps could be separated in the call handling.
Thanks for the comment, Craig! We merged all the ideas you posted. We appreciate it.
We also share this with our Product Managers.
These items are very similar
CUSTCOM-I-1210
CUSTCOM-I-1620
CUSTCOM-I-3731
CUSTCOM-I-4400