Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-3434 Disable email notifications for call recordings.

Email notifications for "Automatic Call Recording Turned On" - change content for reminders vs. notifications Merged

Once a month our account owner gets an email for each line that automatic call recording was turned on, when the settings have not changed. I contacted support to ask why this was happening since he was getting concerned that something was happening in our account. I was told that this email is sent once a month as a reminder that recording is on.

I think it would be a very simple solution to avoid confusion and wasted time for RingCentral's support staff if the email was changed to say Reminder: Automatic Call Recording is Turned On instead of using the same email every time and making users think that it was recently turned on.

  • Alexis Moore
  • Jan 3 2022
  • Under review