Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR

This is a very common feature with most IVRs and is a widely used option for companies of all sizes.

Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there could be a 2 -3 second pause once the caller presses a number so the IVR can determine if the caller is choosing a prompt or wanting to dial an extension. Seems practical - would love to have this option.

  • Alex Reed
  • Jan 6 2022
  • Already exists
  • Alex Reed commented
    14 Jan 06:00pm

    I read that article and did not see where this was an option, maybe you meant to send a different link?

    I also spoke with support who told me the option I requested isn't available and recommended I post it here. To clarify, we don't want a dial by name directory...we want callers to be able to dial a User's extension from the top level of the IVR.

  • Admin
    Becky Hensley commented
    14 Jan 04:30pm

    Alex, This functionality exists in the product. You can learn more via this Knowledge Base Article: https://support.ringcentral.com/article/6562.html
    Let us know if this doesn't fit the bill.