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Status Already exists
Categories RingCentral Phone
Created by Alex Reed
Created on Jan 6, 2022

"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR

This is a very common feature with most IVRs and is a widely used option for companies of all sizes.

Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there could be a 2 -3 second pause once the caller presses a number so the IVR can determine if the caller is choosing a prompt or wanting to dial an extension. Seems practical - would love to have this option.

  • Alex Reed
    Jan 14, 2022

    I read that article and did not see where this was an option, maybe you meant to send a different link?

    I also spoke with support who told me the option I requested isn't available and recommended I post it here. To clarify, we don't want a dial by name directory...we want callers to be able to dial a User's extension from the top level of the IVR.

  • Admin
    Becky Hensley
    Jan 14, 2022

    Alex, This functionality exists in the product. You can learn more via this Knowledge Base Article:
    Let us know if this doesn't fit the bill.