Community Ideas

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"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR

This is a very common feature with most IVRs and is a widely used option for companies of all sizes.

Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there could be a 2 -3 second pause once the caller presses a number so the IVR can determine if the caller is choosing a prompt or wanting to dial an extension. Seems practical - would love to have this option.

  • Alex Reed
  • Jan 6 2022
  • Already exists
  • Alex Reed commented
    14 Jan 06:00pm

    I read that article and did not see where this was an option, maybe you meant to send a different link?

    I also spoke with support who told me the option I requested isn't available and recommended I post it here. To clarify, we don't want a dial by name directory...we want callers to be able to dial a User's extension from the top level of the IVR.

  • Admin
    Becky Hensley commented
    14 Jan 04:30pm

    Alex, This functionality exists in the product. You can learn more via this Knowledge Base Article:
    Let us know if this doesn't fit the bill.