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Status Planned
Created by James Marshall SA
Created on Jan 10, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-196 Call waiting for queue calls.

Please allow a 'call-waiting' option in simultaneous queues Merged

Please allow call queues configured for simultaneous ringing to have call-waiting, as in, allow a user currently on a call to see the next incoming call and determine what to do with it. Particularly in short staff or busy situations it is preferable for a queue member to be able to be able to field/re-route multiple calls simultaneously. We currently get around this limitation by using Ring Groups, but unfortunately they're limited in terms of which devices can actually ring.