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Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able add & remove them to call queue's directly from their user page, instead of going to each call queue group to add the same user one by one, as we have users that are in several call queue groups at once. Onboarding would be much easier to create their account, assign them an extension and immediately select which call queue groups to assign them to(more than one at a time during setup would be the best).

  • Doug Flood
  • Jan 11 2022
  • Future consideration
  • Ken Winfield commented
    1 Apr 04:25pm

    this would be very useful!! we have to deal with this daily when terminating users!!

  • Ian Callard commented
    12 Jan 08:17pm

    This seems to be similar to CUSTCOM-I-4369

  • Ian Callard commented
    12 Jan 08:13pm

    Agreed

    Just like viewing all members for a particular call queue, you must be able to view all call queues for a member / user with extension.


    In other words, this link should be bi-directional and displayed as such in the portal. Currently, you can only approach this from the call queue side of things. There is no visual link to the call queues when viewing the user.