Share your ideas with us
We have users that get calls and voicemails assigned to their custom personal queues and when they logout of MaxAgent for the day and still have calls/voicemails, it asks if they want to reskill them. We want to be able to toggle this so it does not prompt the agent so the calls stay in their own queue.
An Enhancement Request has been submitted to the partner. The partner has not indicated that this is a roadmapped item at this time. - Kurt