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I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
Hey, Luke! We tested it too and ran into the same issue. We're going to dig in a bit further. Hang tough!
Hi Becky, I just finished working with RingCentral support they were unable to uncheck internal calls from the role permissions. Could you please confirm whether this is currently working?
Hey Luke - I think this KB can help - under Policies, the Admin will need to uncheck internal calls. https://support.ringcentral.com/article/Permissions-List-and-Details.html#user_settings