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Status Needs more information
Categories RingCentral Web/Desktop App
Created by Luke Schulta
Created on Jan 13, 2022

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Disable internal calls for some users

I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.

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  • Admin
    Becky Hensley
    Reply
    |     Jan 13, 2022

    Hey, Luke! We tested it too and ran into the same issue. We're going to dig in a bit further.
    Hang tough!

  • Luke Schulta
    Reply
    |     Jan 13, 2022

    Hi Becky, I just finished working with RingCentral support they were unable to uncheck internal calls from the role permissions. Could you please confirm whether this is currently working?

  • Admin
    Becky Hensley
    Reply
    |     Jan 13, 2022

    Hey Luke - I think this KB can help - under Policies, the Admin will need to uncheck internal calls.
    https://support.ringcentral.com/article/Permissions-List-and-Details.html#user_settings