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I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.

  • Timothy Larsen
  • Jan 14 2022
  • Under review
  • Admin
    Jennifer Del Rosario commented
    19 Jan 10:01pm

    Hi Timothy,

    Apologies. I deleted my first comment, as I found out that this is not available yet in our Contact Center. We'll share this with our Product Managers. We appreciate your patience in this matter.

  • Charity Spiers commented
    19 Jan 09:56pm

    Please note that this is in reference to custom reports in Contact Center.


  • Admin
    Jennifer Del Rosario commented
    14 Jan 05:27pm

    Timothy, we'll forward this to your Account Manager to ensure that this is available in your account. Thank you!

  • Timothy Larsen commented
    14 Jan 04:05pm

    Hi Jennifer,

    I have spoken to 2 tech support agents that have informed me that I would not be able to access the latest abandoned calls until the data is refreshed. When I run the report, it should have the most up to date data, but it does not.

    Can you please call me regarding this? My cell phone number is 904-808-2201.

    Thank you.

  • Timothy Larsen commented
    14 Jan 04:05pm

    Hi Jennifer,

    I have spoken to 2 tech support agents that have informed me that I would not be able to access the latest abandoned calls until the data is refreshed. When I run the report, it should have the most up to date data, but it does not.

    Can you please call me regarding this? My cell phone number is 904-808-2201.

    Thank you,

    [cid:image001.png@01D80936.924E7950]
    Tim Larsen / Director of Retail Sales
    Nivel / 3510-1 Port Jacksonville Pkwy
    Jacksonville, FL 32226
    904.741.6161 / Ext. 46058
    www.nivel.com / timothy.larsen@nivel.com