Community Ideas

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Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavily impacted if they are on a call and are having to take their break or lunch later than scheduled.

Schedule adherence is one of our agent goals and agents should not be penalized for taking their break or lunch later than scheduled because they are stuck on a call. Adding a grace period would help.

  • Richelle Gatdula
  • Jan 18 2022
  • Future consideration
RingCentral Contact Center
  • Post comment
  • Admin
    Kurt Hoskovec commented
    27 Jan 08:50pm

    I have opened a Feature Request with the partner. It has not been slated for a roadmap by the partner to date. - Kurt

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