Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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We can't wait to hear your bright ideas!

Messaging data export in a more legible format

Currently we can download an export of data for a user(s), but this is no more than an archive dump where JSON files are received and an employee with a modicum of IT knowledge must intervene to make the data readable. I would like a method to allow managerial staff to view the data without requiring IT knowledge. This can come into play if an employee is fired for untoward conduct either toward another employee or a client. This data should never leave the manager's office to be "decrypted".

  • Empower Services Corporation BL Admin
  • Jan 19 2022
  • New
  • Byrne Reese commented
    19 Jan 07:11pm

    Another way of thinking about this request, is a way for an admin to be able to view and/or search another user's private messages. Is that correct? The Developer API provides an archival dump, but at the end of the day, what is important is the ability for someone to be able to investigate a user's conduct on the platform. Is that right?