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Status Implemented
Created by Kyle Bohman
Created on Jan 19, 2022

Daily time frame call analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame.

For example, take the date range of 12/01/2021 to 12/31/2021. I would like to be able to see an aggregated report for that month that is broken down on a daily basis of the exact number (not average) of incoming calls, and for a specific time frame in the day such as 7am-8am.

I would be a happy camper if you got this implemented. Thanks!

  • Admin
    Pratibha Pandit
    Feb 23, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features a graph builder where you can plot the data you need on hourly, daily, weekly basis as these types of breakdowns are suitable for a visualization. However, you can also download this data and the downloaded file will include both the chart as well as the hourly breakdown data.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team