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Status Under review
Categories RingCentral Phone
Created by Bibiane Nga
Created on Jan 20, 2022

Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.

customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back,

she wants to see the user who picked the call engaged on that call from her extension.


  • Bibiane Nga
    Jan 20, 2022

    Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.