Community Ideas

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Suppress pop-up notification for parked calls

Recently everyone in my org started getting pop-up notifications for calls parked on private park lines. They find this incredibly annoying.

Our typical call flow is for a receptionist to park a caller on a private park, then contact the intended recipient who can pick up the call from any phone in the building. For this to work, we've set up four private park locations and placed all four in presence for every phone in the building. But that causes the notifications to pop up for everyone's softphone because the parks are on the HUD. This didn't happen previously on the Ring Central Phone app, it only started with the new desktop app.

PLEASE provide a way to suppress the pop-ups for parked calls. I already have enough pressure from my execs to switch the whole thing to Teams, and two of them have already said to me "I bet that doesn't happen in Teams."...

  • Douglas Lowe
  • Jan 20 2022
  • Under review
  • William Henkel commented
    24 Jan 05:38pm

    This report closely describes my experience as well, as my company has a very similar call flow.

    Currently, whenever a call is parked on one of the four public park locations, all users receive a notification. It would be nice to be able to disable this notification, as most users are not responsible for monitoring the call park, but would like to maintain the ability to pick it up if necessary.