Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Integration with Popio

To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a seamless process if the call comes through that we can switch it to Video and the same individual would stay with the caller.

  • Jacquelyn Krouse
  • Jan 20 2022
  • Under review
  • Admin
    Becky Hensley commented
    24 Jan 10:49pm

    Jacquelyn, thanks for this idea. Doesn't look like we have a direct integration at this time, but we always encourage customers to work with their preferred services to connect with our open API.
    You can learn more here: https://www.ringcentral.com/platform.html