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To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a seamless process if the call comes through that we can switch it to Video and the same individual would stay with the caller.
Jacquelyn, thanks for this idea. Doesn't look like we have a direct integration at this time, but we always encourage customers to work with their preferred services to connect with our open API.
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