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Status Under review
Created by Bruce Yerman
Created on Jan 21, 2022

Permit Retroactive Archiving of Data in the Archiver

I assumed the Archiver would permit me to save the past 90 days of data residing in RingCentral. This does not appear to be the case, though. The Archiver only allows me to save data going forward. So I must watch helplessly as my last 90 days of SMS messages disappear.

I can save a lifetime of SMS/MMMS in my cell phone for no additional cost. I have to pay RingCentral extra to save the same type of data in THIRD PARTY CLOUD STORAGE.

When I originally signed up for RingCentral, I had no idea of the minimal data retention limitations. Had I known, I probably would have retained a more robust VOIP provider.

1 MERGED

Save Call History Data in the Archiver

Merged
For some unknown reason Call History is not among the data types that can be saved in the Archiver. This is absurd. I should be able to view save this data along with SMS/MMS, etc.
Bruce Yerman 8 months ago in RingCentral Integrations 0 Under review