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Status Under review
Created by J and M Guttering
Created on Jan 21, 2022

Android incoming/outgoing call integration with Zoho CRM

It does not seem like the existing integration with Zoho CRM works from RingCentral Android app. It does not allow to create CRM contact from incoming call/message. Does not allow to read/create any info for contact in CRM.

Also, "Send Text Message" from Zoho CRM contact opens in the native phone app instead of Ring Central.

Only things I was able to get working was call logging for existing Zoho CRM contacts and calling an existing contact in Zoho CRM actually calls with Ring Central.