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Status Already exists
Categories RingCentral Phone
Created by Joshua Richardson
Created on Jan 21, 2022

Call Recording that continues after Transfer

It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!

  • Admin
    Jennifer Del Rosario
    Apr 28, 2022

    Hi Joshua, we are auditing old ideas. This should be working if the receiving ext does have an automatic call recording setup. Thank you!