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Status Under review
Created by Melina Pena
Created on Jan 24, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-3454 Add condition to custom call handling: internal vs. external calls.

I would like there be separate rules for internal & external calls Merged

I have a ring group where all phones can pick up calls from all numbers. The problem I'm having is now when I need to transfer calls internally, it also rings to all phones. I want it so when external calls are made, it rings to all phones, but when a call is being transferred, it doesn't ring on all the phones. Only to the specific line it's being transferred to.

  • John Merrill
    Feb 24, 2022

    Not only for transfer, would be valuable for any rules such as DoNotDisturb or any missed call, to have a different set of forwarding rules when the call is internal vs an external call