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This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-6870 Phone Numbers on Call Queues Should be Able to Send and Receive SMS.
Kindly allow call queue numbers to be used for the users messaging function instead of only the number assigned to their respective profile.
Since our clients use text messages and employs multiple agents under their campaign, it is important for them that their customers reply back to only one number which is the number assigned to the call queue instead of various phone numbers used by the many agents when using the texting feature.