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Status Under review
Created by Jose Gabriele Lapagao
Created on Jan 25, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-6870 Phone Numbers on Call Queues Should be Able to Send and Receive SMS.

Allow call queue number to be used when sending Messages in RC app Merged

Kindly allow call queue numbers to be used for the users messaging function instead of only the number assigned to their respective profile.

Since our clients use text messages and employs multiple agents under their campaign, it is important for them that their customers reply back to only one number which is the number assigned to the call queue instead of various phone numbers used by the many agents when using the texting feature.


Allow queues to reply to texts

Currently, if the operator is set to a queue, you can only receive texts as an e-mail and cannot reply to the texts. It would be great if we could reply to texts from a queue!
Guest about 2 years ago in RingCentral Phone 0 Under review