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Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first reached out to RingCentral who told me to contact Pipedrive only for them to tell me it was a developer problem on the RingCentral side as they don't have access to the program integration. I would like the option to disable this feature as it's very annoying and often times throws my team off from what there were actively working on.
The screen with the orange bar is called the "contact pop". Many of our customers have requested this feature across a number of our CRM integrations. Are you saying you do not want the contact in Pipedrive to pop-up from a known contact when that contact calls you?
The solution may rest in creating a preference to turn off receiving calls in the application, and thus prevent the call pop from surfacing. What do you think?
@Maurissa - This is Byrne Reese, a PM at RingCentral. Thank you for bring this to our attention. I am familiar with the integration you refer to. Can you attach a better screenshot, so I can see the RingCentral UI component that is appearing and how it is obscuring the file you are working on?