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Status Implemented
Created by Cydney Davidson-Bey
Created on Jan 25, 2022

A feature for automatically changing the User's call queue status during After Hours

To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.

  • Paul A Corbin
    Jun 15, 2022

    Hi Jessica,

    CUSTCOM-I-5608 was merged with this idea but they are not the same request.

    I presume this request is implemented as Call Queue remote Member Management which means a system or queue admin can retrospectively change the agent status in queue to 'Do Not Accept Call Queue Calls' which is only a failsafe which deals with queues only.

    however the request in CUSTCOM-I-5608 is that when Signing out/ logging out of the Avaya app/ Ring Central app should automatically take users out of the queues/ put them in to "do not disturb" status so that they do not receive missed calls and other users are able to see that they are not available. They should be automatically taken out of the queues when signing out/ logging out. Currently they have to change their status manually before logging out in order not to be in the call queues.


  • Stephanie Rensburg
    Jun 7, 2022

    Hi Jessica, This is not the same and does not solve the problem. Working hours will not solve this as this does not help for sick leave, public holidays, vacation and simply logging off for lunch etc. The user needs to be able to automatically be offline when logging out.

  • Admin
    Jessica Hernandez
    Apr 19, 2022

    User is only eligible to receive queue calls during work hours, and is considered unavailable during after hours. To set user work hours review: https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html

1 MERGED

Logging off should automatically change user status

Merged
Signing out/ logging out of the Avaya app/ Ring Central app should automatically take users out of the queues/ put them in to "do not disturb" status so that they do not receive missed calls and other users are able to see that they are not availa...
Stephanie Rensburg 5 months ago in RingCentral Mobile App 0 Implemented