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Status Implemented
Created by Michael De Leon
Created on Jan 26, 2022

Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts

ON Service Web it is stated that 'call queues (groups) can be made visible in the directory,"

It should also visable on UO desktop app under - Phone - HUD

  • Jake Fletcher IT
    Feb 9, 2023

    I don't see this feature implemented on the version I have. Is there an ETA on roll out?

  • Yossi Kaufman
    Mar 30, 2022

    adding que calls count visibility in HUD would be a huge +

  • Michael De Leon
    Jan 26, 2022

    call queue groups should also be visable on the hud and contact on desktop app


Allow Adding Call Queues to Phone Butting Presence

We have users that often need to call a call queue, only way we've been able to add a call queue to someone's phone shortcuts aka presence is to create a 'user without extension' and set that new users to auto forward to the call queue in question...
Alicia Gates over 2 years ago in RingCentral Phone 0 Implemented