Hi Kurt. Can you please instruct me how to do this? I can't seem to find anything on it. Thanks!
Admin
Kurt Hoskovec
Feb 2, 2022
RingCentral Contact Center does have the capability to add a recorded Whisper" to the agent at the beginning of the call. Have you tried using that functionality? - Kurt
Sure! These links will walk you through the Studio changes needed to make changes to the RingCentral Contact Center voice prompts and use the prompt as a whisper. If this falls outside of the capabilities of your team, you can contact RingCentral Professional Services to set up a paid engagement.
https://support.ringcentral.com/article/Studio-Record-Edit-Prompt-RingCentral-Contact-Center.html
https://help.nice-incontact.com/content/studio/actions/whisper/whisper.htm?Highlight=whisper
- Kurt
Hi Kurt. Can you please instruct me how to do this? I can't seem to find anything on it. Thanks!
RingCentral Contact Center does have the capability to add a recorded Whisper" to the agent at the beginning of the call. Have you tried using that functionality? - Kurt