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This will allow the agent to greet the customer based on the line of business the the customer is calling in on.
This would be a useful function for the MVP plans as well. My business is looking at having an IVR that asks callers which language they'd prefer. My bilingual agents on the phone should be able to hear which language to greet the caller in before they have to answer.
Sure! These links will walk you through the Studio changes needed to make changes to the RingCentral Contact Center voice prompts and use the prompt as a whisper. If this falls outside of the capabilities of your team, you can contact RingCentral Professional Services to set up a paid engagement. https://support.ringcentral.com/article/Studio-Record-Edit-Prompt-RingCentral-Contact-Center.html https://help.nice-incontact.com/content/studio/actions/whisper/whisper.htm?Highlight=whisper
Hi Kurt. Can you please instruct me how to do this? I can't seem to find anything on it. Thanks!
RingCentral Contact Center does have the capability to add a recorded Whisper" to the agent at the beginning of the call. Have you tried using that functionality? - Kurt