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Status Future consideration
Created by Brian Casey
Created on Jan 28, 2022

Allow agents to place outbound calls in maxagent while on wrap up status

users who make a series of outbound calls have to manually change status from wrap up to another status just to dial another outbound number. It is an unnecessary series of mouse clicks that add up.

  • Sarah Marshall
    Reply
    |
    Aug 9, 2023

    This is something that we are being asked more and more for and would definitely like to see this reviewed.

  • Kurt Hoskovec
    Reply
    |
    Feb 2, 2022

    Thanks for the suggestion. This is not on our short term road map and it's not on our long term road map. I'll queue this up to have it reviewed. - Kurt