RELATED IDEAS
Allow agents to place outbound calls in maxagent while on wrap up status
users who make a series of outbound calls have to manually change status from wrap up to another status just to dial another outbound number. It is an unnecessary series of mouse clicks that add up.
This is something that we are being asked more and more for and would definitely like to see this reviewed.
Thanks for the suggestion. This is not on our short term road map and it's not on our long term road map. I'll queue this up to have it reviewed. - Kurt