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When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I thought I'd share with everyone...". So the list of pinned posts is kind of useless when you're looking for something specific since you have to tap on each of them individually to see what's inside them. It would be super helpful for a pinned post to have an editable title so that the pinner can clearly identify what it is he's pinning and others can find useful information very easily. So instead of showing "I thought I'd share with everyone...", the pinned post would show the title I entered when I pinned it (e.g. "Steps to create a ticket" or "Resource List")
@jessica That would work, but only if I was the one pinning my own comment. Generally, I'm pinning someone else's comment so I'd have to rewrite it and re-post it or ask them to edit it. Seems like it should be easier :)
Hey Genevieve, I run into this too sometimes. As a workaround, I just edit the first line of the comment to be whatever I want the pinned item to be named.
After you change the first line, it'll change the name of the pin retroactively.