Share your ideas with us
as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
Thank you for your feedback. This is possible in LOB Analytics
LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. you can pull data by users, queues and other dimensions. Queue Managers can see data specifically for their own queue and queue members.
Learn more about LOB Analytics here:
Refer User Guide
Watch Video Tutorials
-RingCentral Analytics Team