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Status Implemented
Created by Jenny Remolacio
Created on Feb 1, 2022

Analytics for Call Queue Manager

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.

  • Admin
    Pratibha Pandit
    Feb 23, 2022

    Dear Customer,

    Thank you for your feedback. This is possible in LOB Analytics

    LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. you can pull data by users, queues and other dimensions. Queue Managers can see data specifically for their own queue and queue members.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials


    -RingCentral Analytics Team

1 MERGED

Call queue analytics

Merged
Please add the option to report on when and how long a user in in a call queue
Katie Callon 3 months ago in RingCentral Admin Portal 0 Implemented