This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-4257 Call Queue - Ability to turn off missed call tagging.
The performance report took abandoned and missed calls into account and lumped them into the #abandoned category. There should be a separate column for missed calls. Missed calls are calls answered by a call queue then transferred to an agent, then the caller hangs up prior to an agent answering the call. The 1st call queue gets the negative metric against them despite answering the call, the missed or abandoned occured during transfer.