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Status Future consideration
Categories RingCentral Phone
Created by Mark Koncurat
Created on Feb 1, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-4257 Call Queue - Ability to turn off missed call tagging.

Don't show short abandoned calls as missed calls Merged

If a caller abandons a call before the call is connected to either a physical phone or app, there should be an option to not report this as a missed call.

We have missed call alerts from clients that simply hang up before the call connects. Calls never ring internally but show as missed. It makes it look like someone isn't doing their job effectively by not picking up a call, when in fact it never rang. It should be easy to classify a missed call as a call over a certain number of seconds. A 1, 2 or 3 second call isn't missed, it's dropped.