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Status Future consideration
Created by Jared Pannell
Created on Feb 2, 2022

Allow RingCentral App to Place Max Agent Calls on Hold

The RingCentral Phone app could place a call taken by the Max Agent on Hold. This feature does not exist with the RingCentral App. The agent must place the call on Hold via the Max Agent. This poses a certain amount of risk if your agent doesn't understand this limitation.

  • Admin
    Kurt Hoskovec
    Feb 2, 2022

    We are looking at different ways for the agents to interact with the RingCentral Contact Center application. I'll add this suggestion to the list of things we are investigating. We are in the early stages of investigation so this is not on the short term roadmap or the long term road map at this time.

    Thanks for the suggestion!

    - Kurt