RELATED IDEAS
Analytics of Inbound calls on a Ring Group
In a ring group, multiple call staff can be answering the phone. It would be helpful to know on Analytics which user is taking how many calls, and for how long.
In a ring group, multiple call staff can be answering the phone. It would be helpful to know on Analytics which user is taking how many calls, and for how long.
Also, Heres the link:https://www.ringcentral.com/gb/en/live-reports.html
This already exists, give Ringcentral a call and they will add it for you.