RELATED IDEAS
Mute incoming call notifications while currently on a call
Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.
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ADMIN RESPONSEMar 8, 2023
This is now live! Check it out in app under Notifications and Audio
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MERGED
Need the Ability to Silence incoming calls on Desktop Application
We are new to RingCentral and find it incredibly frustrating that we cannot silence incoming calls when we are on an active call. Please add a setting that allows incoming calls to route to voicemail without ringing when there is an active call. I...
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Implemented
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MERGED
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MERGED
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Allow users to silence incoming calls on the Desktop application when there is an active call.
It is incredibly disruptive and distracting to have new incoming calls ringing on the desktop application while I am on an active call. We should have the option in settings to silence incoming calls when there is an active call. Just route them t...
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Implemented
99
MERGED
Silence ringing while on an active call
When on an active call, if a new call comes in, the app rings with the full ring until you chose an action on the incoming call. This is very distracting and jarring. A way to have those just be maybe a single tone or silenced instead of that full...
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Implemented
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Allow sound for incoming calls to be turned off when on another call
When on a call, it is very distracting when another call comes in. The new call rings in your ear while you are trying to speak with the current caller. If you do not ignore it, it just keeps ringing. I feel there needs to be a setting to turn tha...
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Add option to mute incoming call ringer while on another call
the app rings VERY LOUD while i'm on another call and if i have someone on the phone and i'd like my assistant to possibly grab the call, i have to sit there an let it ring or push it to voice mail. I'd like the option to mute that call ringer, or...
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Implemented
Hi Jessica,
I have the latest version and have selected to "silent" for the call waiting alert, but its still ringing in my ears and interuppting my current call. Am I missing something?
Hi Jessica,
We were hoping it would be live across all platforms, but it looks like it���s only available on the mobile app. Is that correct?
Steve
Hi RC Team,
when is this feature comming to the Unify Office App?
Hi Jessica,
This is not a solution to the problem. Do we say please hold while we are disturbed by the inbound call and toggle it off?
Are we misunderstanding the solution?
I have lost count of how many customers complain about this issue.
Regards,
Sandra
Sandra McKinney
Head of Marketing, Sales and Service
P:02 8845 8810 | E: sandra.mckinney@macquarie.nsw.edu.au
Macquarie Community College | (RTO 90033)
263 Marsden Road, Carlingford NSW 2118
www.macquarie.nsw.edu.au
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This feature has been delayed to end of February 2023.
I was just told today by Ring Central Support that there is no such feature and they told me to submit this idea. They had no idea it was already submitted or that it was supposed to have already been implemented. Very disappointed with Ring so far.
Has this been activated yet? I don't see it in the settings. We just switched to Ring Central 22.4.
Agreed - this seems like a pretty standard feature, and we're surprised it doesn't work in RingCentral. If you are in an active call, whether it's through a physical handset, or from the computer / mobile app, the system should know you're on the phone and suppress all the pop-ups and audible rings. It's very distracting and unprofessional.
Hi everyone, a toggle in phone settings is coming December 2022! You will be able to toggle incoming call noise to be on or off.
We have just moved over to RingCentral, this was a big feature for our users. Please add and release ASAP!!
Coming from the ShoreTel (Mitel MiVoice Connect) world I am finding several basic features lacking with RingCentral. The simple ability to send calls directly to voicemail or skip the device in use on a video call for starters. Let alone the option to control how many concurrent inbound calls I want to allow.
Missing the option to control new inbound calls while in a meeting. (RC Please Add)
Missing the option to define a users’ “Call Stack”. EX: Call Stack sent to 2, the 3rd call work route to voicemail, another device or predefined destination.
Missing the option to load custom sounds for all notifications, SMS, DM, Ringtones, etc
Missing Advanced Routing based the calling party. VIP Users always ring device even in DND for example
These are just a few basic features that appear missing with RingCentral’s MVP client I hope to see added in the near future. Most of them are 10+ years old, nothing cutting edge.
It doesn't needs to turn on DND or go straight to voicemail just show a notification and mute the ringer till the current call or meeting or video call has completed. This way if the current call ends the phone can keep ringing or if the person calling is a VIP or important call the user can end their current call and take the incoming one.
This NEEDS to happen ASAP as its RUINS probably 5 calls A DAY for me and the biggest P.I.T.A
this is the MOST common complaint I hear from my RC users. Invariably, when they get on a video call, someone else tries to call them and they have to juggle everything to, first - send that incoming call to voicemail, then second - change their status to DND. Makes no sense when you are on an active call. It would be ok if you received a visual notification on the computer that an incoming call was trying to reach you - as long as it wasn't a barrage of multiple rings. In my case, I have RC on my mobile device, my laptop (primary phone), and a desktop phone. When you're on a video call and all three of those start ringing - it is chaos.
Its not practical to change to DND. This should be acousmatic if on a call or in a meeting that calls go directly to VM.
This needs to be expanded to meetings (not just video). Either an active phone call or a meeting on a synced calendar should silence or send incoming calls to VM. I can't tell you how many meetings I've been in where people's phones start ringing because they didn't manually set their DND. People in my org get very irratated by this. Tie this to calendar status/phone call status, I'm baffeled why this isn't already a thing.
he option to turn on DND would be good but not practical for an on the road sales team using hands free. The ultimate solution is for the incoming call whilst on anther call goes to voicemail - the same way a mobile phone works.
similar to this one https://ideas.ringcentral.com/ideas/CUSTCOM-I-5093