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Status Planned
Categories RingCentral Phone
Created by Daniel Cobb
Created on Feb 4, 2022

Mute incoming call notifications while currently on a call

Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.

    Jan 6, 2023

    Update 1/6/23: This feature has been pushed back, expected in app by end of February 2023.

    Hi everyone, a toggle in phone settings is coming December 2022! You will be able to toggle incoming call noise to be on or off.

  • Sandra McKinney
    Jan 9, 2023

    Hi Jessica,

    This is not a solution to the problem. Do we say please hold while we are disturbed by the inbound call and toggle it off?

    Are we misunderstanding the solution?

    I have lost count of how many customers complain about this issue.


    Sandra McKinney
    Head of Marketing, Sales and Service
    P:02 8845 8810 | E:
    Macquarie Community College | (RTO 90033)
    263 Marsden Road, Carlingford NSW 2118

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  • Admin
    Jessica Hernandez
    Jan 6, 2023

    This feature has been delayed to end of February 2023.

  • Chelsey Nelson
    Jan 6, 2023

    I was just told today by Ring Central Support that there is no such feature and they told me to submit this idea. They had no idea it was already submitted or that it was supposed to have already been implemented. Very disappointed with Ring so far.

  • Brent Noel
    Jan 4, 2023

    Has this been activated yet? I don't see it in the settings. We just switched to Ring Central 22.4.

  • Kevin Foster
    Dec 6, 2022

    Agreed - this seems like a pretty standard feature, and we're surprised it doesn't work in RingCentral. If you are in an active call, whether it's through a physical handset, or from the computer / mobile app, the system should know you're on the phone and suppress all the pop-ups and audible rings. It's very distracting and unprofessional.

  • Admin
    Jessica Hernandez
    Sep 19, 2022

    Hi everyone, a toggle in phone settings is coming December 2022! You will be able to toggle incoming call noise to be on or off.

  • Joe Norris
    Aug 31, 2022

    We have just moved over to RingCentral, this was a big feature for our users. Please add and release ASAP!!

  • Scott Crawford
    Aug 30, 2022

    Coming from the ShoreTel (Mitel MiVoice Connect) world I am finding several basic features lacking with RingCentral. The simple ability to send calls directly to voicemail or skip the device in use on a video call for starters. Let alone the option to control how many concurrent inbound calls I want to allow.

    • Missing the option to control new inbound calls while in a meeting. (RC Please Add)

    • Missing the option to define a users’ “Call Stack”. EX: Call Stack sent to 2, the 3rd call work route to voicemail, another device or predefined destination.

    • Missing the option to load custom sounds for all notifications, SMS, DM, Ringtones, etc

    • Missing Advanced Routing based the calling party. VIP Users always ring device even in DND for example

    These are just a few basic features that appear missing with RingCentral’s MVP client I hope to see added in the near future. Most of them are 10+ years old, nothing cutting edge.

  • Pete Wells
    Jul 6, 2022

    It doesn't needs to turn on DND or go straight to voicemail just show a notification and mute the ringer till the current call or meeting or video call has completed. This way if the current call ends the phone can keep ringing or if the person calling is a VIP or important call the user can end their current call and take the incoming one.

  • Joe Weber
    Jun 24, 2022

    This NEEDS to happen ASAP as its RUINS probably 5 calls A DAY for me and the biggest P.I.T.A

  • Doug Finch
    Jun 10, 2022

    this is the MOST common complaint I hear from my RC users. Invariably, when they get on a video call, someone else tries to call them and they have to juggle everything to, first - send that incoming call to voicemail, then second - change their status to DND. Makes no sense when you are on an active call. It would be ok if you received a visual notification on the computer that an incoming call was trying to reach you - as long as it wasn't a barrage of multiple rings. In my case, I have RC on my mobile device, my laptop (primary phone), and a desktop phone. When you're on a video call and all three of those start ringing - it is chaos.

  • Michele Fricano RS
    Apr 20, 2022

    Its not practical to change to DND. This should be acousmatic if on a call or in a meeting that calls go directly to VM.

  • Josh Henderson
    Mar 31, 2022

    This needs to be expanded to meetings (not just video). Either an active phone call or a meeting on a synced calendar should silence or send incoming calls to VM. I can't tell you how many meetings I've been in where people's phones start ringing because they didn't manually set their DND. People in my org get very irratated by this. Tie this to calendar status/phone call status, I'm baffeled why this isn't already a thing.

  • Sandra McKinney
    Mar 24, 2022

    he option to turn on DND would be good but not practical for an on the road sales team using hands free. The ultimate solution is for the incoming call whilst on anther call goes to voicemail - the same way a mobile phone works.

  • Craig Rhinehart
    Mar 16, 2022
  • +384

Add option to mute incoming call ringer while on another call

the app rings VERY LOUD while i'm on another call and if i have someone on the phone and i'd like my assistant to possibly grab the call, i have to sit there an let it ring or push it to voice mail. I'd like the option to mute that call ringer, or...
Tony Cardinali 8 months ago in RingCentral Web/Desktop App 0 Planned

Need the Ability to Silence incoming calls on Desktop Application

We are new to RingCentral and find it incredibly frustrating that we cannot silence incoming calls when we are on an active call. Please add a setting that allows incoming calls to route to voicemail without ringing when there is an active call. I...
David Garber 11 months ago in RingCentral Web/Desktop App 0 Planned

Ability to stop incoming calls when already on a call

This would be useful to stop being disturbed when on a call.
Paul Bardsley 11 months ago in RingCentral Web/Desktop App 0 Planned

Mute External App/ Incoming Call when on a call with RingCentral App.

If in RingCentral App Call now, and someone call me on Microsoft Team now.. the Microsoft call overwrites the RingCentral call.. is there a way where we can mute external calls.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Planned

Allow users to silence incoming calls on the Desktop application when there is an active call.

It is incredibly disruptive and distracting to have new incoming calls ringing on the desktop application while I am on an active call. We should have the option in settings to silence incoming calls when there is an active call. Just route them t...
David Garber 11 months ago in RingCentral Web/Desktop App 0 Planned

Silence ringing while on an active call

When on an active call, if a new call comes in, the app rings with the full ring until you chose an action on the incoming call. This is very distracting and jarring. A way to have those just be maybe a single tone or silenced instead of that full...
Eric Reding over 1 year ago in RingCentral Web/Desktop App 5 Planned

Allow sound for incoming calls to be turned off when on another call

When on a call, it is very distracting when another call comes in. The new call rings in your ear while you are trying to speak with the current caller. If you do not ignore it, it just keeps ringing. I feel there needs to be a setting to turn tha...
Chelsey Nelson 25 days ago in RingCentral Web/Desktop App 0 Planned