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Status Implemented
Created by Joedennell Burgos
Created on Feb 7, 2022

Analytics: Voicemail total minutes

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.

  • Admin
    Pratibha Pandit
    Feb 28, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. You can create dashboards and share it publicly in LOB Analytics. Also,

    In LOB Analytics we breakdown the call phases into granular stages and it is possible look at time spent in VM greeting & VM as well as sum up to get total time spent.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team