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Status Under review
Categories RingCentral Phone
Created by Carlos Couto
Created on Feb 8, 2022

Allow users to make a call from a presence line

We have several locations where there are multiple people sharing a classroom. We have a user assigned to the handset and have several presence users on the handset. They are able pickup a call to their extension but unable to use their extension to make a call. Caller ID shows the main user extension as the caller and that leads to confusion.