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Status Implemented
Created by Ed Atkins
Created on Feb 9, 2022

An overview, within the User Settings, of all group memberships.

Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clicking through each Queue in turn to find all members, much like in the Custom Role overview, where all user assigned the Role can be viewed.

  • ADMIN RESPONSE
    Sep 27, 2022

    This is now available as an additional drop down in the User Settings.

  • Joe Cache - 1601
    Reply
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    Sep 27, 2022

    Yes - but you only did 90% of the whole idea...

    While you list the memberships on the users details - you then have to click into that to make any changes to their group status.

    You already have the UI programmed in the Call Group/Members - why not have the ability to do the same 'queue' and 'member' toggles in this same box?!?

    Think about how many clicks you are programming in for us Admins, and cut it down by 75% !


  • Heather Franklin-Tupper
    Reply
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    Jun 23, 2022

    Would be great to be able to easily place someone in a queue and a pickup group just by toggling on a button to put them in that group

  • Chris Bester
    Reply
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    Mar 7, 2022

    This will be super useful. At the moment you have to go into every call queue group to check if a user is a member of that group and then remove.

  • John Oliphant
    Reply
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    Mar 2, 2022

    This should be in every user's properties along with the ability to change their queue call accept switch.

  • Joe Cache - 1601
    Reply
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    Feb 28, 2022

    Whole thumbs ups.

    Right now when staff get on/off-boarded - having to go through all the groups and teams to add/remove = a LOT of wasted time.

    I will add to this that while it may be R/O for users, on the SuperAdmin side, there should be the same 3-dot options - add/remove/etc.

    Idea on this would be akin to the AD Group Membership box in ADUC - you are able to add/remove from that box directly.



  • Luke Sares
    Reply
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    Feb 9, 2022

    This idea is fantastic. I would love to see all the group and IVR menu extensions that the user is assigned to all in one place. Right now the task of figuring out where a user is assigned takes a long time; requiring me to scan every single group extension created to see where they are assigned.


    This would also help when an admin would like to delete a user, as they cannot delete a user if they are assigned to an IVR or some other extension types, but the admin is not advised which extensions the user is added to so they can remove them from those extensions and come back to delete the user.


    This feature plugs a HUGE hole in the UX for an admin.

15 MERGED

Member Lists

Merged
I would be helpful to have member lists for the same members that are in multiple ring groups. We have several ring groups that perform different routing depending on day of the week, time of day, etc. These ring groups will always have the same m...
Susan Pieroni over 2 years ago in RingCentral Admin Portal 1 Implemented