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Status Under review
Categories RingCentral Video
Created by Ismael Pimentel
Created on Feb 9, 2022

RELATED IDEAS

Permanent Fix for White screen Issue

Some Users are not familiar with the steps to fix the issue and would not have any idea where to get the information to fix it. Specially when there is an important meeting that needs to be attended using the app it causes inconvenience and dissatisfaction to the user experience

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  • Ismael Pimentel
    Reply
    |     Mar 3, 2022

    Thank you for the Information.


    But I was looking for a more permanent fix for this since not all users have time to do this every time they experience this issue especially if the call during the time is either very important or has a sense of urgency and this issue would cause them to call their customer back after fixing the white screen error

  • Admin
    Becky Hensley
    Reply
    |     Feb 9, 2022

    Thanks for this, Ismael.
    Enclosed is the KB for resolving this issue in the interim.
    https://support.ringcentral.com/article/Fix-White-Screen-Issue-When-Launching-RingCentral-Desktop-App.html
    Hope this helps!