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Status Planned
Created by Brian Miller
Created on Feb 10, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-53 SMS: Ability to receive verification code (short code) via text messages.

SMS Messaging Short Code and Extension Numbers Merged

Is there a way we can implement a way to successfully unsubscribe from SMS messages from those who use shortcodes that match user's extensions?

Example: 80468 is a short code for a company's marketing campaign, but if this matches a users extension when the user texts "Stop" it goes to the extension and not the short code number. Without changing their extension is there a way this could be corrected?