RELATED IDEAS
Outlook Contact Sync with Subfolders
Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.
It would be useful to either
Provide for the ability to choose subfolders to sync with from the RingCentral App
Just recursively look in the subfolders and sync everything within RingCentral.
3
MERGED
3
MERGED
RingCentral App Contacts Integration with Microsoft Contacts (FULL/ALL CONTACTS)
Merged
It would be really useful if ALL Contact Folders would sync into the RingCentral App. Currently, ONLY contacts in the "Main/Default Contacts" Folder within Microsoft Outlook Contacts sync and show w/in the RingCentral App. If you have additional C...
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Future consideration
The R App is underdeveloped. We can not move our company's phone system from the RC Phone App to the R App until contacts in the R app can sync with Outlook Subfolders.
We are still using the RC Phone App due to the fact that it has this functionality. How is it that the newer app does not. We cannot migrate fully to the R App until it, at a minimum, has the same functions as the old app! It is very frustrating having to work in two different applications.
I would like to add my support behind this.
We actually chose RingCentral due to the integration with Zoho CRM. Ironically, the M365 sync that Zoho CRM uses, does not get picked up by RingCentral.
Closing off this gap would be a critical feature enhancement for us.
Duplicate of https://ideas.ringcentral.com/ideas/CUSTCOM-I-4845 and https://ideas.ringcentral.com/ideas/CUSTCOM-I-4657