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Status Future consideration
Created by Brandon Patton
Created on Feb 10, 2022

Outlook Contact Sync with Subfolders

Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.

It would be useful to either

  1. Provide for the ability to choose subfolders to sync with from the RingCentral App

  2. Just recursively look in the subfolders and sync everything within RingCentral.

  • Bonnie Askeland
    Jan 11, 2023

    The R App is underdeveloped. We can not move our company's phone system from the RC Phone App to the R App until contacts in the R app can sync with Outlook Subfolders.

  • Amanda Bair
    Jan 11, 2023

    We are still using the RC Phone App due to the fact that it has this functionality. How is it that the newer app does not. We cannot migrate fully to the R App until it, at a minimum, has the same functions as the old app! It is very frustrating having to work in two different applications.

  • Robert Hudman
    Apr 22, 2022

    I would like to add my support behind this.

    We actually chose RingCentral due to the integration with Zoho CRM. Ironically, the M365 sync that Zoho CRM uses, does not get picked up by RingCentral.

    Closing off this gap would be a critical feature enhancement for us.


RingCentral App Contacts Integration with Microsoft Contacts (FULL/ALL CONTACTS)

It would be really useful if ALL Contact Folders would sync into the RingCentral App. Currently, ONLY contacts in the "Main/Default Contacts" Folder within Microsoft Outlook Contacts sync and show w/in the RingCentral App. If you have additional C...
Joe Weber 12 months ago in RingCentral Integrations 0 Future consideration

Include contacts within folders when integrating with O365/Google

At present contacts within folders are not imported into RingCentral.
Neil How about 1 year ago in RingCentral Integrations 0 Future consideration