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Status Future consideration
Categories RingCentral Web/Desktop App
Created by Brandon Patton
Created on Feb 10, 2022

RELATED IDEAS

Outlook Contact Sync with Subfolders

Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.


It would be useful to either

  1. Provide for the ability to choose subfolders to sync with from the RingCentral App

  2. Just recursively look in the subfolders and sync everything within RingCentral.

  • Post comment
  • Adrian Martin
    Reply
    |     Oct 18, 2023

    I used to have this feature when I used RC desktop phone back in 2019. It would be REALLY helpful to have it back on the current desktop app when syncing with Microsoft 365. I have multiple subfolders, which I update multiple times a day. Currently I have to copy the contents of the relevant subfolders into the root Microsoft 365 contacts folder to sync with RC, which messes up the way I use contacts in my other applications.

  • Bonnie Askeland
    Reply
    |     Jan 11, 2023

    The R App is underdeveloped. We can not move our company's phone system from the RC Phone App to the R App until contacts in the R app can sync with Outlook Subfolders.

  • Amanda Bair
    Reply
    |     Jan 11, 2023

    We are still using the RC Phone App due to the fact that it has this functionality. How is it that the newer app does not. We cannot migrate fully to the R App until it, at a minimum, has the same functions as the old app! It is very frustrating having to work in two different applications.

  • Robert Hudman
    Reply
    |     Apr 22, 2022

    I would like to add my support behind this.


    We actually chose RingCentral due to the integration with Zoho CRM. Ironically, the M365 sync that Zoho CRM uses, does not get picked up by RingCentral.


    Closing off this gap would be a critical feature enhancement for us.

  • Nathan Ramsden-Lock
    Reply
    |     Mar 9, 2022

    Duplicate of https://ideas.ringcentral.com/ideas/CUSTCOM-I-4845 and https://ideas.ringcentral.com/ideas/CUSTCOM-I-4657

3 MERGED

Include contacts within folders when integrating with O365/Google

Merged
At present contacts within folders are not imported into RingCentral.
Neil How almost 2 years ago in RingCentral Integrations 0 Future consideration
3 MERGED

RingCentral App Contacts Integration with Microsoft Contacts (FULL/ALL CONTACTS)

Merged
It would be really useful if ALL Contact Folders would sync into the RingCentral App. Currently, ONLY contacts in the "Main/Default Contacts" Folder within Microsoft Outlook Contacts sync and show w/in the RingCentral App. If you have additional C...
Joe Weber almost 2 years ago in RingCentral Integrations 0 Future consideration