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Status Implemented
Categories RingCentral Phone
Created by Stephen Dudley
Created on Feb 11, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-4431 dial pad fixed on the screen.

Have the ability to pin the 'dial pad' open in the RC App Merged

Until recently the Dial Pad would pin itself (as it were) to the RC desktop app I use all day most days. For the last 2 months or so it no longer stays open; after every call the Dial Pad closes and I have to open it manually. I discovered the 'Alt-D' keystroke operation to pull itup but, still, it's an efficiency and workflow interruptor made the more annoying because it was fine until recently.

@DevOps, please change the Dial Pad so that if it's opened in the first instance, it simply stays open until it's closed manually. It seems this is the most reasonable adjustment. It shouldn't close automatically if your users open it. Opened manually, it should then be closed manually as well.