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Status Under review
Created by Matthew Lamb
Created on Feb 11, 2022

Queue Managers with Member Management Access shouldn't have automatic Call Recording Access

Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue.
Access to call recordings should be dictated by the user Role and not by the Queue access. We need the user to have access to control Queue members, but not to any Call Recordings.