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Status Under review
Created by Brita Rust
Created on Feb 11, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1640 To have filter option to manage internal and external calls to a different call handling settings..

Make it easy to treat internal and external calls differently Merged

I really want to be able to have different hours for internal calls (other users on our Ring Central plan) and external callers. We work late sometimes and want to be able to reach each other, but not to have clients think that we are available. But at this point if I set the office hours to something specific there doesn't seem to be any way to exempt the staff from that setting.

I would love for there to be a simple setting on the after hours page to "always allow internal calls" or maybe a list of numbers to allow to ring after hours? I have tried to use the custom rules for this, but it doesn't seem to work.