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Status Future consideration
Created by Brita Rust
Created on Feb 11, 2022

Make company extensions available for the Custom Rules caller ID settings.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for the company numbers, but the custom rules doesn't allow for the entry of extensions. It seems that it only connects with my personal contacts and not with the company contacts.

This is pretty annoying, and means that I either need to let my direct dial number show to the public (which is not ideal for a number of reasons), or I have to drop the internal extension setting, which will mean when I call other internal numbers all they will see is the company main line, instead of knowing who in the company is calling them.

I think this could be fixed by allowing the custom rules to access the Company phone book, or by allowing for the entry of extensions in format Ext. ##

Or, as I suggested elsewhere, just allowing the custom rules to distinguish between internal and external callers would solve the issue as well.


Add call routing of internal extension dialing via custom rules

Custom rule is not working internally via extension dialing. Currently it only works via full phone number dial.
Guest over 2 years ago in RingCentral Admin Portal 0 Future consideration

Create custom rule for internal calls

Should have an option to create custom rule for each of the users for internal calls. Under called number in creating custom rule there should be an option to select their extension number only.
Guest about 3 years ago in RingCentral Web/Desktop App 0 Future consideration