Skip to Main Content
Status Future consideration
Created by Joe Weber
Created on Feb 14, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-4817 Outlook Contact Sync with Subfolders.

RingCentral App Contacts Integration with Microsoft Contacts (FULL/ALL CONTACTS) Merged

It would be really useful if ALL Contact Folders would sync into the RingCentral App.

Currently, ONLY contacts in the "Main/Default Contacts" Folder within Microsoft Outlook Contacts sync and show w/in the RingCentral App. If you have additional Contact Folders or Sub-contact Folders those contacts DO NOT show or come over into the app.

That means NO Caller ID, NO easy way to callout/Ringout from a contact who doesn't show up in the RingCentral App, and so on. This WAS NOT and is NOT an issue in the old RingCentral Phone Desktop Software/App.

*This doesn't appear to be an issue on the mobile app (phone app shows phone contacts), just the new RingCentral Web/Desktop Software/App.