This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-4817 Outlook Contact Sync with Subfolders.
It would be really useful if ALL Contact Folders would sync into the RingCentral App.
Currently, ONLY contacts in the "Main/Default Contacts" Folder within Microsoft Outlook Contacts sync and show w/in the RingCentral App. If you have additional Contact Folders or Sub-contact Folders those contacts DO NOT show or come over into the app.
That means NO Caller ID, NO easy way to callout/Ringout from a contact who doesn't show up in the RingCentral App, and so on. This WAS NOT and is NOT an issue in the old RingCentral Phone Desktop Software/App.
*This doesn't appear to be an issue on the mobile app (phone app shows phone contacts), just the new RingCentral Web/Desktop Software/App.