RELATED IDEAS
Presence on deskphones should only show user on first 2 lines, not every line
Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users name.
This is apparantly from the receiving account being on a newer version (v22) than the originating account (v21). This should be changed back to the user only showing on the first two lines.
And the VVX 410's
This is inherent to all the RC extensions on update - they wipe and set to 12 by default.
Dean's answer is correct. The phones GUI can correct this... until they push an update - then it's back to being 12.
I've asked that they not keep resetting the phone options on a firmware update, but so far - no one is listening. We've taken to taking out the Auto-provisioning on reboot/time - we can't keep going back on 100 devices every two weeks.
Good luck.
This happen too when you create a BCA and remove it.
RC should provide a page with a semi-visual button layout for adminstrators and create a WYSIMYG environement. On a large campus our administrators ca not be guessing how a user phone is displaying, we can not physically visit phones and waiting for a user to say something means we now have a bigger problem.
One can fix this by logging into the phone over the web (assuming you know the admin password) and adjusting Utilties->Line Configuration. Then click on the Active Line Keys box (anywhere in the box) "No. of Line Appearances' will appear below. Set it back to the normal '2'.
Agreed. Having 12 appearances prevents the end-user from being able to assign Speed Dials. The VVX 250 and VVX 450 Polycoms are affected by this.