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Status Future consideration
Created by Gerard Juliano
Created on Feb 20, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-58 Provide log report for SMS texts.

Visibility into SMS messages Merged

Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility.

Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.

Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.

  • Steve Deere
    Aug 31, 2022

    This is a huge compliance issue not having visibility into SMS messages. We can listen to recorded calls for quality assurance purposes but have no way to know what text messages our operators are sending or receiving.