RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-196 Call waiting for queue calls.
Call Queue: Allow option to ring if already on a call Merged
Would like an OPTION (not an always on or always off) setting per call queue to allow the calls to ring thru even if you are on another call. This will help with some calling SLA where we must pick up the phone within a certain amount of time.
