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Status Under review
Created by Andie Carole Byron
Created on Feb 23, 2022

Ensure that side panel doesn't cover main chat area

The side panel covers the main chat area unless the app window is set very wide. For me, the app has to take up over half of my working screen before it allows both the side panel and main panel to be fully viewable. This problem did not occur for the first 2 years or so that I used RC; it just began on 2/22/22. Prior to that date, the window allowed both panels to be fully visible, regardless of app window width.

  • Andie Carole Byron
    Feb 23, 2022

    I did that and also contacted Support. They indicated that the app was behaving appropriately and directed me to post here. Thanks!

  • Admin
    Jennifer Del Rosario
    Feb 23, 2022

    Hi Andie, it shouldn't be like that. Would you mind uninstalling the app and reinstalling it, please?

    Get the latest app here https://support.ringcentral.com/download.html. Thank you!