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Status Under review
Categories RingCentral Phone
Created by Atris Everson
Created on Feb 24, 2022

Manual Call Queue Time Schedule Override

Finding that customers are still looking for a way to manually override a time schedule from the phone. It would be nice to add an option to the call queue that would allow an admin to set a dialable code to set a queue into night service. Businesses dont always go home at 5pm every day. Some may choose to go home at 4:45 today but may quit at 5:35 tomorrow. Worse case may add an option on the mobile app to easily put a queue into night service by the queue superviser

  • Inventure IT
    Jun 27, 2022

    1000% agree. Our clients need to be able to put the phone into 'night mode' at different times. Examples of the situations include early/late closings, weather issues, lunch closings, etc. I can create a custom rule to forward calls from a site to another main #, but the only way to activate it is via the web interface, and my clients typically don't want users to have that kind of access. A programmable off/on button for after-hours would be a great idea.

  • Douglas Gillson
    Jun 24, 2022

    Absolutely Agree....

    This a real problem for most of my accounts. The only solution I have found is to give receptionist access to Business Hours ...Yikes