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Status Under review
Created by Elizabeth Rosales
Created on Feb 28, 2022

Add SMS FAILURE notification to desktop/browser app

On the mobile app & on the old web app, I would see a notification if a text message was not able to go out. On the new desktop/browser apps, there is no notification so if I send an SMS there is no way for me to know that the message did not go out. This is a problem because I think that a co-worker / client received my message & they did not receive anything. On the mobile app, you get a red circle with an exclamation mark next to your message so that you know to try to resend or to call the person instead of thinking that the message went out. Can this notification bee added to the new desktop/browser app. Thank you.


SMS status on Desktop App.

Currently the Desktop app does not notify when a SMS message does not go through or can not be sent. The mobile app shows a red exclamation identifying the message that could not be sent, but on the desktop app it appears as sent. There is no stat...
Mercedes Pelayo almost 2 years ago in RingCentral Web/Desktop App 0 Under review

SMS (Texting) in the Unified RC App does not return "Message Not Delivered" (ex. Number doesn't accept texts, home number) unlike the other RC apps.

We are unable to determine if the text message was delivered or not without this notice. The RC Phone app does do this, as well as the mobile app.
David Deuel over 1 year ago in RingCentral Web/Desktop App 0 Under review